RichChat’s Role-Based Access Control (RBAC) is designed to give businesses full control over user permissions, ensuring the right people have access to the right tools and information. By assigning roles based on job responsibilities, RBAC streamlines team management, enhances security, and supports compliance with industry regulations.

What is RBAC?

Role-Based Access Control is a framework that restricts or grants access to features and data within RichChat based on predefined roles. Each user is assigned a role that determines what they can view, edit, or manage, ensuring they have access only to what’s relevant to their work.

How RBAC Works in RichChat

1. Role Assignment: Each user is assigned a role, such as Admin, Manager, or Team Member. These roles determine their access to RichChat features and data.
2. Permission Levels: Permissions are tied to roles, giving users specific capabilities like creating groups, managing alerts, or accessing sensitive information.
3. Team Organisation: RBAC works seamlessly within RichChat’s Teams section, enabling users to see only the members, groups, and data relevant to them.

Key Benefits of RBAC in RichChat

1. Simplified Team Management

Admins can quickly assign roles to users, ensuring everyone has the tools they need without overcomplicating permissions. For example:

• Admins can configure system settings and manage teams.
• Managers can oversee groups, monitor availability, and assign tasks. • Team Members can participate in chats and calls without accessing administrative tools.

2. Enhanced Security

RBAC ensures that sensitive data, such as confidential messages or alerts, is only accessible to authorised roles. This reduces the risk of accidental or unauthorised access.

3. Tailored Access for Different Roles

Customise roles to suit your organisation’s needs. Whether it’s industry-specific roles like “Legal Advisor” or company-specific roles like “Project Manager,” RBAC adapts to your business.

4. Efficient Collaboration

By restricting access to relevant groups, chats, or alerts, RBAC eliminates unnecessary noise and ensures users focus on what matters most.

5. Compliance with Regulations

RBAC helps your organisation stay compliant with privacy and data protection regulations (e.g. GDPR, HIPAA) by limiting access to sensitive information and maintaining clear permission structures.

6. Scalability

As your organisation grows, RBAC allows you to manage permissions efficiently. Adding new users or changing roles is straightforward, making it easy to adapt to evolving team structures.

Examples of RBAC in Action

• Enterprise Admins: Configure organisation-wide settings, manage alerts, and monitor all team activities.
• Department Managers: Oversee team availability, create department-specific chat groups, and manage task assignments. • Team Members: Communicate with colleagues via messaging, voice calls, or video conferencing while receiving alerts specific to their role.

Getting Started with RBAC

RBAC is automatically integrated into RichChat, providing a secure and user-friendly way to manage access. To assign or modify roles:

1. Navigate to the Admin Settings.
2. Select the user or team you want to manage.
3. Assign the appropriate role and customise permissions if needed.

For more detailed guidance, contact our support team.

RichChat’s RBAC ensures your team stays organised, secure, and focused, allowing you to manage your communication needs with confidence and ease.