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Alerts

RichChat: Guide to Alerts

The Alerts feature in RichChat allows organisations to communicate effectively with their staff and other stakeholders by delivering targeted, timely, and categorised notifications. Alerts are designed to provide updates, share announcements, or prompt actions, ensuring seamless communication between organisations and their stakeholders.

What Are Alerts?

Alerts in RichChat are notifications or messages sent to RichChat users using the mobile application, RichChat portal or Alerts API. They can target:

  • Individuals
  • Teams or Groups
  • Public Channels

Alerts can be categorised based on their purpose and content, enabling organisations to tailor their communication effectively.

Categories of Alerts

RichChat Alerts are divided into the following categories:

Informational

Purpose: Provide updates or general information without requiring action.

Examples:

  1. Changes in office hours.
  2. New product features.
  3. Company achievements.

Policy or Procedure Updates

Purpose: Notify users about organisational or regulatory changes.

Examples:

  1. Updates to HR policies.
  2. Changes in compliance requirements.

Emergency or Crisis Alerts

Purpose: Communicate urgent or unexpected situations.

Examples:

  1. System outages.
  2. Weather-related closures.

Promotional

Purpose: Highlight products, services, or events.

Examples:

  1. Sales or discounts.
  2. Event invitations.

Achievements or Recognition

Purpose: Celebrate milestones or accomplishments.

Examples:

  1. Company anniversaries.
  2. Awards received.

Requests or Calls to Action

Purpose: Prompt recipients to perform specific tasks or respond.

Examples:

  1. Surveys or feedback requests.
  2. Volunteer opportunities.

Legal or Compliance

Share essential legal or regulatory information.

Examples:

  1. Privacy policy updates.
  2. Compliance requirements.

Organisational Changes

Notify about internal or structural updates.

Examples:

  1. Leadership changes.
  2. Mergers or acquisitions.

Technical or Operational Updates

Purpose: Inform users about systems or tools.

Examples:

  1. Scheduled maintenance.
  2. New tool launches.

Training and Development

Announce learning opportunities.

Examples:

  1. New training programmes.
  2. E-learning modules.

Celebratory or Social Announcements

Build morale and foster community.

Examples:

  1. Festive greetings.
  2. Birthdays or team events.

Apologies or Corrections

Address errors or provide corrections.

Examples:

  1. Correct misinformation.
  2. Apologise for disruptions.

Strategic or Visionary Updates

Align stakeholders with organisational goals.

Examples:

  1. Updates on company strategy.
  2. Long-term goals or progress.

How Alerts Work

1. Notification Channels

  • Alerts are sent directly to users or groups via the RichChat application.
  • Notifications can include a title, message, priority, and optional action links.

2. Broadcast Channels

  • Suitable for manager-to-team, organisation-to-staff or organisation-to-public messaging.
  • Users can have varying permissions, such as:
    • Originating broadcasts.
    • Subscribing to additional channels (subject to permissions).

3. Subscription Management

  • Users see broadcasts in the default “General” channel.
  • They can opt into other channels based on permissions.

Key Features of Alerts

  • Customisable Content: Alerts can include text, links, and rich media.
  • Targeted Delivery: Alerts can be sent to specific individuals, groups, or public channels.
  • Permission Controls: Flexible permissions allow organisations to control who can create, view, or reply to alerts.
  • Priority Levels: Alerts can be marked as low, normal, or high priority.
  • Scheduled Notifications: Alerts can be scheduled for future delivery.

Benefits of Alerts

  1. Improved Communication

    Alerts ensure important messages reach the right audience quickly and effectively.

  2. Enhanced Engagement

    With interactive content like action links and surveys, users can engage with alerts directly.

  3. Organisational Alignment

    Alerts help keep everyone informed and aligned with company updates and goals.

  4. Customisation and Flexibility

    Organisations can customise alerts to suit different scenarios, from emergencies to celebrations.

RichChat’s Alerts feature is a powerful tool for organisations looking to streamline communication, drive engagement, and ensure timely delivery of essential information to their audience.

Updated 18 days ago