An Alert in the Rich Chat system is a notification or message sent to users through the Rich Chat mobile application. Alerts are versatile and can serve various purposes, such as providing updates, broadcasting announcements, or prompting actions. They can target individual users, teams, or public channels and are organised into categories like informational, emergency, promotional, or policy updates. Alerts may include a title, message, optional priority levels, and links for further action. They are designed to facilitate effective communication between organisations and their stakeholders.

Alert Categories

The category field in alerts can be set to any of the following predefined values:

informational
policy_update
emergency
promotional
achievement
request
legal
org_change
technical
training
social
apology
strategic

Each category determines how the alert is displayed within the RichChat app and prioritised by users.

Alerts API documentation

See Alerts API reference ]